Q: While I love that you do not work by appointment, will someone be helping me while I am there?
A: Yes! We have a devoted staff of passionate people who will be assisting you with zippers and laces and the like. Even more importantly, they will give you honest opinions on style, selection, color and more. We have over 25 dressing rooms and are fully staffed every hour that we are open.
Q: Other bridal shops have told me I can’t take any photos, do you allow them at your store?
A: Yes! At New York Bride & Groom we don’t have anything to hide. It’s your day … do things your way! All of the dresses are tagged with the designer name, price, color, size and any available changes that the designer will allow.
Q: Do you charge a fee to try dresses on?
A: NO! We are honored to have you in our salon. We do not charge you to shop in our store! (I can’t even believe that any store does this)
Q: How do I adjust my bridesmaid order if I think I might be pregnant?
A: Order two sizes larger and request extra length to accommodate the baby bump.
Q: Why do you wait to order all of the bridesmaids’ dresses at one time?
A: We order them as a group to ensure the quality of the color. If they are ordered together, they are cut from the same dye lot of fabric. This assures that your dresses will be the same color tone.
Q: How does the alteration process work?
A: Alteration is the only service that we offer on an appointment-only basis. If you need your dress completed earlier than usual — for instance, if you are having bridal portraits made — you should schedule your alteration appointment three months before your wedding. Typically, we like to schedule alteration appointments four to five weeks before the wedding. This enables you to be at a balanced weight if you are dieting.
Q: What should I bring to my alteration appointment?
A: When you are fitted you will need everything with you that you are wearing the day of the wedding. The most important purchase to make before your appointment is SHOES. Your hem is pinned according to the heel you are wearing that day. Also, your bra and undergarments change the way your dress fits your body. To ensure a perfect fit, you will need to be wearing these garments during your fitting. Not to worry, we stock the best bras and cups. We also carry most of the top shoe brands available. If you need more information, visit the accessory page of the website.
Q: How long does it take to order shoes and accessories?
A: Shoes and jewelry usually take no more than four weeks. Quite often these are stocked items that can ship right away.
Q: Do I have to bring my dress home until I have alterations?
A: No. We are happy to keep your wedding gown in the store until your final pick up day.
Q: Will you press my wedding gown?
A: Absolutely. We press your gown for your portrait and your wedding — at no cost to you.
Q: Once I choose my dress, how does the ordering process work?
A: First, we measure you and discuss your size. We require 50 percent down to place your order. Payment can be made with cash, check, MC, Visa and AmEx. It is important to note that bridal gowns can take up to six months to arrive. When the dress is received at the store, we contact you by your preferred method (voice, email, text) and require the balance due on your order.
Q: How does the bridesmaid ordering process work?
A: If your party is all local they can simply come by the store at their convenience anytime before the agreed upon deadline. Out-of-town ladies should use the “out of town bridesmaid” section of our website for easily understood assistance. We are happy to manage your bridesmaid order and see it through to completion.
Q: Where do you recommend that I have my gown cleaned and/or preserved?
A: We use a company that we love. We recommend that you bring your gown in after the wedding as soon as you can. The sooner you get it back to us the better. We give our clients a $25 discount.
Q: When I shop for my bridal gown, is it ok to come alone?
A: It is perfectly fine for you to come alone and, in fact, many ladies do this. As much as we love our family and friends, sometimes too many opinions can be overwhelming. We recommend that you keep your party small while shopping in order to be most effective, positive and fun. While shopping for bridesmaids dresses, it can work well for you to bring a couple girlfriends and just have fun.
Q: Do you discount the bridesmaids gowns if I buy my wedding gown from you or have a larger party?
A: The dresses we offer are already marked at the lowest price allowed by the manufacturer. In many cases, they are already priced lower than most other stores in the area.